You can control how bookings are confirmed in Bookem - automatically, after payment, or manually - depending on your workflow. This can be customised per service for online bookings and for your team when creating internal bookings.
You can decide how each service handles online bookings made by clients
Follow these steps:
Go to Settings > Services
Open the service you want to update
Scroll to the Online bookings section and make sure online bookings are enabled
Under How would you like to confirm online bookings for this service?, choose one of the following:
Automatically confirm bookings ā bookings are confirmed instantly after submission
Confirm bookings after payment ā bookings are confirmed once payment is received
Manually review and confirm bookings ā bookings require manual approval by a team member
š Note on the booking reservation window
When using manual confirmation or payment-required settings, the time slot is temporarily reserved while the client completes the booking.
This is controlled by the unconfirmed reservation period, found in Settings > General preferences
During this time, the slot is blocked from other online bookings and visible on your calendar
If the client does not complete the booking in time, the slot becomes available again
This helps reduce double bookings, but it's important to monitor these pending bookings if manual confirmation is required
These settings apply when team members create bookings internally, rather than through the online booking page
Follow these steps:
Scroll to the General bookings section
Under Default status for bookings created by team members, choose your preferred option
Confirmed ā bookings are confirmed immediately
Awaiting payment ā bookings are confirmed once payment is received
Pencilled in ā bookings require manual confirmation
This allows you to manage how bookings are handled behind the scenes, ensuring your team follows a consistent process across all services
By tailoring these confirmation settings, you can create a booking experience that suits your business - offering flexibility, control, and clarity for both clients and your team