This article covers how to credit an invoice and process a refund after a client has made a payment. It also explains how to keep the payment as credit and apply it to a future invoice.
If you've paid an invoice but need to credit it to now reflect the amount owed to the client,
Follow these steps:
1. Go to Accounts > Payments
2. Open the payment, and remove the associated invoice
3. To maintain the accuracy of your records, you may either void the invoice or allocate a different payment by navigating to Accounts > Invoices
The client will now have a credit balance, which can be allocated to a future invoice.
Here's how:
1. Go to Accounts > Payments
2. Click '+ New payment' to create a new negative payment equal to the original amount. Eg. If the client paid R375, enter -R375
3. If the original payment has already been allocated to an invoice, locate that paid invoice in Accounts > Invoices and change the status to 'Void'
4. Click 'Save'
The client's statement will display the refund as shown in the image below:
Follow these steps:
Go to Accounts > Invoices
Void the invoice by changing the status to 'Void' to turn the payment into credit
The credit amount will remain in the client's account until it is assigned to a new invoice