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Bookem team member notification preferences

With Bookem, you can receive notifications for any changes to your bookings, whether they're made online or by a team member and choose to turn these notifications on or off as per your preference.

Receive these alerts in different ways:

  • In-app (look for the notification bell at the top right)

  • Via SMS

  • Via email (sent to your registered email address)

Team members can be notified for the following:

  • Booking confirmed: by a client booking online (if enabled) and/or another team member

  • Booking cancelled: by a client cancelling online (if enabled) and/or another team member

  • Booking start time changed: by another team member

  • Booking requested: by a client requesting a booking online (if public bookings are enabled)

  • Pencilled in: by a team member

  • Awaiting payment: another team member and/or client that booked online (if public bookings and online payments are enabled)

Booking reminders

Booking reminders can be set to remind a team member about an upcoming appointment, at a specific time before it is due to start.

Note: this does not notify clients. See Appointment related messages for that.

Message received notification

When a message from a client is received it triggers a notification to go out to the team via email or SMS. For example, after a client receives an reminder SMS, they might reply that they're running 5 minutes late. All of these messages are stored in Messages.

Form submitted notification

notifies the team member when a client has completed and submitted an online form.

'Bad email address' notifications

When a client profile contains a broken email address, team members will be notified to prompt them to rectify it. These notifications are sent to all team members who have opted to receive message notifications. Given that this particular notification relates to a bad email address, it is not one that should be seen often.  

If the team member does not want to receive message notifications, they can toggle them off in Settings > Team members > Notifications

To set your Notification settings

1. Go to Settings > Team Members

2. Select the Team Member, pick 'Notifications' on the top

3. Now, you can customise the notifications to your preferences

In the example below, Felix (staff) gets notified via the Bookem App, SMS and Email when a booking is cancelled or requested by a client. He gets an SMS reminder 1 hour before his appointments and all other notifications come to him via the Bookem App and Email.

Read our help article on Booking Preferences for more detail on some of these settings.