Bookem allows you to manage your General preferences effectively under General Preferences
Control the confirmation settings for bookings: either manually or automatically, with or without payment.
Enable online bookings for an easier scheduling experience for clients.
Set a reservation period for unpaid bookings to minimise lost income.
Clearly list your booking and cancellation policy for transparency with clients.
Set minimum and maximum lead times for public online bookings for better schedule control.
Use the public availability feature to "look busy" Aka Fog of war
This is what you'll see in General Preferences:
You can edit the default status for online public bookings in General Preferences.
When you or one of your team members make a booking manually, the default status of the booking can be set to three different settings.
Confirmed - it's in the calendar and automated messages will be sent to the client accordingly
Awaiting payment - the appointment will confirm, but only once payment is made, will it be finalised in the calendar. Learn more about payment methods or manually allocating a payment from the business side.
Penciled in - this option will only reserve the space in your calendar, but not send automated confirmation messages to the client, until you confirm it.
You can edit the default status for online public bookings in General Preferences.
Bookings will automatically be confirmed without review or payment.
Bookings will be confirmed once payment is received.
The 'Unpaid booking reservation duration' must be set here. This is the time the client has to pay for the booking. If they don't they will expire and the slot will become available again.
Unpaid bookings are 'pencilled in' bookings.
Make sure you are notified when these bookings are made so you can follow up.
You can check your notification settings in Settings > Team members > Notifications
Set up an automated message to remind clients to pay their pencilled in booking and inform them that their reserved booking will expire if they don't.
You and your team members have control over confirmations of bookings with this option. No bookings will automatically be confirmed.
The 'Requested booking reservation duration' must be set here. This is the time you have to review booking requests. If you don't they will expire and the slot will become available again.
You can choose whether or not you want your clients see the cost of your services when booking online.
Here's how to change your settings:
Bookem Basic users: Set simple pricing in Settings > Services
Bookem Plus or Premium users: Set in Payments & Invoicing > Line items
If you need more help, please contact our support team or visit our help page. We are here to help you get started with Bookem and make the most of all of its features.