Tokens are Bookem’s currency for sending SMS messages. They are paid for up-front and are not included in your monthly subscription.
Sending SMSs (whether manual or automated) is completely optional. Emails are always free.
SMSs and notifications are optional
You decide whether to send them, when to send them, and for which triggers (such as confirmations, cancellations, or reminders)
Default notification settings are applied when you first sign up
You can change these settings at Settings > Automated messages
You can choose to:
- send messages via email only
- use SMS as a fallback for certain notifications
Token usage is based on the recipient’s mobile provider’s location
For example, if someone travels to the US but uses a UK mobile number, the UK rate applies
Use the calculator at the top of the Top up page to find token costs
Select your currency and destination to see how many tokens are used per SMS
Example costs:
SMS to US (in USD): $0.05 per token
SMS to South Africa (in ZAR): R0.92 per token
1 SMS = up to 160 standard characters = 1 token
Messages longer than 160 characters may use more than 1 token
If you're unsure why your messages are using extra tokens, keep in mind:
Variables like #firstname expand based on the value at the time of sending. For example, Max uses fewer characters than Bartholomew
Emojis and certain symbols may take more than one character
You can test message length in any client ad hoc message - a character and message count appears underneath as you type
Click on the Top up button the the bottom of the main menu
Or go to Settings > Account > Top up
Set a low token balance alert to avoid running out unexpectedly
Specify when you would like to receive a low token notification
Now you will get a warning, when your tokens are running low