An unconfirmed booking reservation in Bookem refers to situations where a booking is still pending and has not yet been confirmed by either payment or manual approval.
Unconfirmed booking status: Unconfirmed bookings are labeled as: "pencilled in," "awaiting payment," or "booking requested"
Unconfirmed reservation duration: The hold time or reservation time for an unconfirmed booking. After this period, unconfirmed slots become available to others.
Client notifications for unconfirmed booking: Automate messages to inform clients their booking is provisional until explicitly confirmed.-For pencilled in bookings-Requested bookings-Payment pending bookings
Follow these steps:
1. Go to Settings > General Preferences
2. Scroll down to ‘General bookings’
3. Under ‘Unconfirmed booking reservation duration’ set the reservation duration
Note: Unconfirmed bookings will remain visible on your calendar and prevent anyone else from booking that slot. Regularly review pending bookings to prevent confusion and double bookings.