Bookem can send messages to clients by email or SMS, either automatically or manually. You can view a record of these messages in the client profile to confirm that they were sent.
View messages sent to a client
- Go to Clients
- Open the client profile
- Navigate to the 'Messages' tab
This tab shows the history of emails and SMS messages sent to and from Bookem and the client.
What the message status means
- Sent: This means the email was successfully sent from Bookem.
- Delivered: This means the SMS was delivered successfully.
- Sent to network: This means the SMS was sent to the network ie. MTN/Vodacom/Telkom etc. but has not yet been delivered.
- Failed at network: This means that the network that the SMS was sent to was unable to pass the message on to the device, after three attempts, due to issues with the cell phone tower or poor signal.
- Not sent, insufficient tokens: This means your SMS was not sent due to not having enough tokens.
- Undelivered:
- Failed: Bookem was unable to send the message.
Proof of delivery
Bookem can confirm that an email or SMS was sent successfully, but it cannot provide proof that the message arrived to the client’s inbox or opened.
Once the message leaves Bookem’s server and is accepted by the recipient’s mail server, delivery is handled by the client’s email provider (for example Gmail or Outlook). Email providers do not offer reliable proof that a standard email was delivered to the inbox or read by the recipient.
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